© 2019 Rockout Entertainment. All Rights Reserved.

Terms of Use

TERMS & CONDITIONS

Please read this information carefully as it contains important details about our store policy that may apply to you.

Customer satisfaction is my #1 goal. I stand behind the quality of my products. I believe I can work with my clients to make every purchase a positive experience. Products are carefully inspected before shipping. All terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. We have zero tolerance for credit card fraud and theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different from your shipping address you will be required to fill out a credit card authorization form and send documentation before your shipment is released. If this is necessary a representative will contact you promptly after your order has been placed. This may delay the shipping of your order.

PAYMENT TERMS

All terms of payment are always 100% upfront. I accept all major credit cards. As soon as you place an order online your credit card will be charged. I have zero tolerance for Credit card fraud and theft of my merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different from your shipping address you will be required to fill out a credit card authorization form and send documentation before your shipment is released. If this is necessary a representative will contact you promptly after your order has been placed. This may delay the shipping of your order.

Once payment is made there are no cancellations of an order

ORDER PROCESSING

My business hours are Monday through Friday from 9:00 am to 5:00 pm EST. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected at checkout.

PRODUCT AVAILABILITY

If any product is out of stock, it will be shown as “sold out” and you will not be able to purchase that product. However, you can send me an e-mail stating what item you want and your contact information. Once the product becomes available you will be sent a notification, I will not hold product for clients, the notification is a courtesy to let you know your product is back in stock.
Please note: Prices, specifications, and availability of products are subject to change without notice.

RETURN POLICY

I maintain a very high level of quality assurance. All orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied. All sales are final.

REPLACEMENTS

We take great pride in our product and it is 100% guaranteed. If you feel you’ve received a product that is truly defective and unusual we want to hear from you! If you have received any product that is defective you must contact us within 3 – 5 business days of receipt of the merchandise. Although no refunds are permitted we will address the quality issue at once. I will provide the customer with mailing instructions for the return of ALL of the product in question. Customers will be responsible for paying costs associated with returning the item to me. If I verify and agree that the product is defective in any way, I will then exchange or replace the item.
If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. I will cover the cost of shipping the exchanged/new item back to the customer. If I do not validate the product defect issue, I will return the item in question to the customer at my expense without an exchange of product. However, I will not accept any product that has been altered in any way.

EXCHANGES

At my sole discretion, I may exchange products under the following conditions:
Requests must be made within 5 business days of receipt of product(s). 
Any exchange request after 3 business days will not be honored. We will not accept any merchandise which has been used or altered in any way. Product must be exchanged for something of equal or greater value. 
No refunds will be permitted. In order to process an exchange, the unwanted product would need to be sent back at your expense. I suggest sending through a carrier that provides tracking information and delivery confirmation since I am not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.

SHIPPING DELAYS.
For your convenience please do not wait until the last minute to place your order. If you have a deadline, or other engagements it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust FedEx, USPS, and UPS to deliver your package on time. If your package is delayed we will not offer reimbursement of shipping charges. If you need additional information, please contact us.

FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $10 fee to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS. If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

LOST SHIPMENTS

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call me immediately. I will contact the shipper right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days. If it is determined that your shipment has been lost a replacement will be sent pending the investigation of the situation.

I will not resend or refund a package that shows DELIVERED on tracking.

POLICY CHANGES

I reserve the right at my discretion to make changes to prices, policies, and procedures. Please check this page periodically for changes.

COPYRIGHTS, AND OTHER RIGHTS

I do not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. I will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, I am not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, I am not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of services under this agreement.
Images of people or places displayed on the Rock Out Entertainment site are either the property of, or used with permission by me. Use of these images by you or other third parties is prohibited unless expressly permitted in the Terms of Use or elsewhere on the Rock Out Entertainment site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program or technology described in any document published by me on this site may be the subject of other intellectual property rights owned by Rock Out Entertainment. Any such right that is not expressly licensed hereunder is reserved by Rock Out Entertainment.

TRADEMARKS

I do not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. I will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, I am not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Rock Out Entertainment is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of services under this agreement.

SUBMISSIONS

With the exception of your personal information, any communication or material you send to the Rock Out Entertainment site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Anything you send to the Rock Out Entertainment site may be used by me for any purpose including but not limited to the modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to me you irrevocably transfer and assign to Rock Out Entertainment, and forever waive and agree never to assert, any copyrights, “moral” rights, rights of publicity or to privacy, or other intellectual property or proprietary rights that you may have in such material. I am free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the Rock Out Entertainment site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services.

PRIZES AND COMPENSATION

Any purchases made at trade shows, or received as prizes or for compensatory purposes are not permitted to be exchanged or returned.
I reserve the right to approve or withhold approval at its sole discretion.
PROGRAMS

I reserve the right to cancel or change any program without notice at any time.

 

Note: If you need further clarification about our Terms and Conditions or have general questions please call or email us.